MySavior support

Contact the MySavior team

Write to contact@mysavior.app. To get a useful answer on the first reply, include:

• what happened, and which widget or screen it was;
• your iPhone model and iOS version (Settings › General › About);
• the MySavior version and the Support ID, both shown at the bottom of the app’s Account screen;
• a screenshot, if you can take one.

From the app: tap the round Account button at the top right of the main screen, then Suggestion or Bug. It opens an email to us with the app version and the name you gave the app already filled in; you can change anything before sending.

Widget troubleshooting

MySavior is not in the widget list

1. Open MySavior once after installing it, so iOS registers its widgets, then go back to the Home Screen or Lock Screen.
2. In the widget gallery, search for MySavior rather than the widget’s name.
3. Check that your iPhone runs iOS 18.6 or later (Settings › General › About).
4. Restart your iPhone and look again.

If it is still missing, write to us before reinstalling: deleting the app also deletes your saved designs and favorites, which are stored only on your iPhone.

A widget shows a lock or “Open MySavior”

The widget is waiting for the app to confirm an active subscription; widgets cannot check it themselves. Open MySavior: when it starts, it checks your subscription status with the App Store and refreshes your widgets. If you subscribed on another iPhone, or reinstalled the app, restore your purchases first.

The countdown shows another feast

In Auto mode, the countdown shows the nearest upcoming feast among the feasts that are turned on: 16 of the 30 by default.

• To count down to one feast only: touch and hold the widget, tap Edit Widget, tap Event and choose the feast.
• To change which feasts Auto mode includes: open the app’s Widget Studio, swipe to the countdown, tap Manage feasts and tick the feasts you want.

If a date differs from your church’s calendar: MySavior uses the Western (Gregorian) date of Easter and keeps Ascension and Corpus Christi on their Thursdays. The countdown page lists every date.

A saint’s photo or story is missing

Saint biographies and photos come from Wikipedia, so each one needs an internet connection the first time; after that, it stays on your iPhone.

• In the app: a saint’s story loads the first time you open that saint. If it stays empty, connect to the internet and open it again.
• On the widget: the Saint of the Day widget downloads the day’s photo when it refreshes, around midnight. If your iPhone was offline then, the photo can stay missing for the day; once you are online, remove the widget and add it again so it tries right away.
• When Wikipedia has no picture of a saint, the widget shows a color background instead.

Lock Screen widgets look single-color

iOS draws Lock Screen widgets in one tint that follows the clock. To change it, touch and hold the Lock Screen, tap Customize, choose the Lock Screen, then tap the time to pick another color or style.

Notifications do not arrive

Check Settings › Notifications › MySavior and turn on Allow Notifications; a Focus can also hold them back. In the app, the Notifications section of the Account screen sets how many arrive each day (1 to 12) and between which times.

Subscriptions and purchases

Subscriptions to MySavior are sold and billed by Apple through your Apple Account, so you manage, cancel and get refunds through Apple. The MySavior team cannot see your payment details.

Cancel or manage a subscription

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Tap MySavior.
4. Tap Cancel Subscription. If you do not see it, the subscription is already canceled and will not renew.

Other ways to reach the same page: in MySavior, Account › Manage Subscription; or in the App Store app, tap your account picture, then Subscriptions.

• Cancel at least 24 hours before the renewal date to avoid the next charge.
• After you cancel, you keep access until the end of the period you have already paid for.
• If you cancel during a trial period, Apple may end your access right away.
• Deleting the app does not cancel a subscription.

Restore purchases on a new or reset iPhone

1. Make sure the App Store uses the Apple Account you subscribed with (Settings › your name › Media & Purchases).
2. Install and open MySavior. Each time it starts, it checks your subscription status with the App Store.
3. If the app still asks you to subscribe, use the Restore option on that subscription screen.
4. Still stuck? Email contact@mysavior.app with the Support ID from the Account screen and the date on Apple’s receipt.

Restoring brings back your subscription, not your designs: designs and favorites are stored on the iPhone and move to a new one only if you restore it from a backup of the old one.

Refunds and receipts

Because Apple processes every payment, the MySavior team cannot issue refunds. To ask Apple for one, go to reportaproblem.apple.com, sign in, choose I’d like to, then Request a refund, and select MySavior; Apple decides. Receipts come from Apple by email, and the App Store shows the price in your local currency before you confirm a purchase.

Privacy requests

To ask what data relates to you, or to have it deleted, write to contact@mysavior.app and include the Support ID from the Account screen. The privacy policy explains what the app sends and to which services; the terms of use cover the rest.